FAQ
Frequently Asked Questions
What types of vessels do you service?
We specialize in yachts but have experience with a variety of vessels, including sailboats and commercial vessels. For services beyond yachts, we evaluate on a case-by-case basis to determine if it makes sense for us to provide support directly or if we should connect the vessel with a partner better suited for the request.
How often should a yacht be serviced?
The frequency of yacht servicing depends on several factors including the yacht’s size, how often it is used, and the specific activities it’s involved in. Regular servicing is important to maintain optimal performance and longevity.
Do I need to provide materials for the service, or can you supply them?
You have the option to provide your own materials or use those supplied by us. For frequently occurring services, you can choose to either follow our recommendations or have us assist with the purchase and supply of your preferred materials. This option depends on the specific service.
Is there a fee for cancellations or discontinuing services?
Yes, there is a fee for canceling or rescheduling an appointment if done less than 24 hours before the scheduled service. For discontinuing services altogether, a 30-day notice is required.
How do you handle urgent or last-minute requests?
We handle urgent or last-minute requests on a case-by-case basis. While our goal is to establish long-term relationships and clear goals to minimize unexpected requests, we are equipped with protocols to manage common last-minute scenarios efficiently. Our capacity and discipline allow us to address these requests while maintaining service quality.
What makes you different from other service providers?
Our services stand out due to our rigorous quality control methodology and dedication to maintaining strong client relationships. We provide transparency through before-and-after pictures, detailed service reports, and ensure a single point of contact for comprehensive relationship and service management. This approach helps us consistently meet expectations and manage client relationships effectively.