Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.pinnacleyachtcare.com (the "Site"). This Site is owned and operated by Pinnacle Yacht Care, LLC. This Site is for yacht management services.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of Pinnacle Yacht Care, LLC and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
∙ Violate the intellectual property rights of the Site owners or any third party to the Site; or
∙ Act in any way that could be considered fraudulent.
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site. The following services are available on our Site:
∙ Interior Upkeep;
∙ Exterior Detailing;
∙ Mechanical Maintenance; and
∙ Additional Services.
The services will be paid for in full when the services are ordered.
These Terms and Conditions apply to all the services that are displayed on our Site at the time you access it. All information, descriptions, or images that we provide about our services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all services we provide. You agree to purchase services from our Site at your own risk.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.
Third Party Goods and Services
Our Site may offer goods and services from third parties. We cannot guarantee the quality or accuracy of goods and services made available by third parties on our Site.
Subscriptions
Your subscription automatically renews and you will be automatically billed until we receive notification that you want to cancel the subscription.
To cancel your subscription, please follow these steps: 30 Days Notice.
Payments
We accept the following payment methods on our Site:
∙ Credit Card; and
∙ Debit.
When you provide us with your payment information, you authorize our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorize us to charge the amount due to this payment instrument.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
We provide refunds for services sold on our Site as follows:
1. Eligibility for Refunds
Refunds are not automatically granted and are evaluated on a case-by-case basis. Refund requests must be submitted through our formal appeal and review process.
2. Process for Refund Requests
To initiate a refund request, please contact our customer service team at contact@pinnacleyachtcare.com with your service details and the reason for your appeal. Pinnacle Yacht Care, LLC will conduct an individualized review of each appeal, assessing the services rendered and the grounds for the refund request.
3. Rectification Process
Upon receiving a refund request, we may attempt to rectify the issue by addressing the concerns outlined in your appeal. If our rectification efforts do not satisfy the client, Pinnacle Yacht Care, LLC will determine, on a case-by-case basis, whether a refund is warranted. Pinnacle Yacht Care, LLC retains the sole discretion to make the final determination on all refund requests. The decision will be communicated to the client via email.
4. Approved Refunds
If a refund is approved, it will be processed to the original payment method. The processing time may vary depending on your payment provider, typically taking 5-30 days. Approved refunds may be subject to deductions for expenses incurred, including but not limited to costs of goods, travel, and labor. These deductions are determined at our sole discretion and will be communicated to the client.
5. Contact Information
For inquiries regarding our refund policy or to submit a refund request, please contact our customer service team at contact@pinnacleyachtcare.com.
Consumer Protection Law
Where any consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
Pinnacle Yacht Care, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.
Indemnity
Except where prohibited by law, by using this Site you indemnify and hold harmless Pinnacle Yacht Care, LLC and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.
Applicable Law
These Terms and Conditions are governed by the laws of the State of Florida.
Severability
If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
(813) 217-1093
contact@pinnacleyachtcare.com
610 E Zack ST STE 110, FL, Tampa, 33602, United States
Effective date: 22nd day of July, 2024